FAQ | The Petship

FAQ'S

Here are couple questions we get the most. If it doesn't help the question in your mind, please send us an email about it.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Stripe, PayPal and Apple Pay.
How much is shipping?

Our shipping cost for all products are $6. Free shipping over $49 purchase.
Do you ship internationally?

Unfortunately, we only ship in USA.
How long does it take to get my order?

Estimated delivery times vary between 2 and 8 days.
What is the status of my order?

You can check the status of your order in My Orders page.
How do I request a return or replacement?

You can create a return request. Products can bu returned in 14 days. The returned item must be undamaged, unworn, and unused with tags still attached. Damaged or defective items are requested to be returned in 5 days after receiving the product.
What is the status of my refund?

Depending on your banking institution, it takes 3 to 5 business days for your refund to be credited back to your original payment method.